The Grievance Policy for Pay365 ("Policy") outlines the process by which customers can express their concerns, feedback, or grievances related to our payment gateway services. Pay365 is committed to addressing grievances in a fair and timely manner.
This Policy applies to all customers and users of the Pay365.
Customers who wish to raise a concern or grievance should follow these steps:
If the customer is dissatisfied with the initial resolution, they may escalate the grievance by contacting Nodal Officer at info@pay365.in.
All grievances and related information will be treated with utmost confidentiality, and access will be limited to personnel directly involved in the grievance resolution process.
Customers who raise grievances will not face any form of retaliation or negative consequences for doing so.
Pay365 will maintain records of all grievances, including details of the grievance, the resolution process, and the outcome.
This Policy shall be governed by and construed in accordance with the laws of Gurugram Jurisdiction.
If you have any questions or concerns about these Terms, you can contact us at info@pay365.in
Address: Pay365 (OMSV INDIA PRIVATE LIMITED), #4, Sector- 69, Sohna Road, Gurgaon, HR 122101